Work Successfully With Customers Via the Telephone and Email
to build and maintain positive working relationships with customers
to increase awareness of how to meet customer expectations
to differentiate your company from the competitors
Attendees learn to identify and meet customer expectations, thus helping to generate more orders and deliver better service. Participants discover their behavior patterns and learn to recognize customer buying behaviors. We focus on how to deal with these different types.
Participants make or receive two telephone calls relating to their products and services. Sales Concepts instructors portray their customers as defined and structured by the attendees’ managers. The telephone calls are recorded. The recorded calls support feedback given to the attendees. Each instructor awards The Best Telephone Call to the attendee that successfully met his or her expectations as a prospect or customer.
Customer Service, inside sales, sales and service administrators, support people, and anyone who is in contact with customers via the telephone.